How to Switch your broadband provider
Easy to switch
Simply contact your existing broadband provider to obtain your MAC (Migration Authority Code). This allows you to switch seamlessly between providers. Your current broadband provider must supply a MAC on request within five working days. If you don't currently have broadband, you won't need a MAC code to get broadband.
Cable broadband
If you are switching to cable broadband, you just need to contact Virgin to arrange for installation - no MAC code needed. If you want to switch from cable broadband to broadband supplied via a BT line, you won't need a MAC code either.
Once you've got your MAC code, use the Compare Broadband page to find the right broadband offer for your needs.
What is a MAC code?
Your MAC code lets you switch from one broadband provider to another without losing connection for any significant period of time. If you have any problems, contact the supplier you wish to switch to and they will be happy to advise. There is a list of telephone numbers listed below to help you contact your existing broadband provider for a MAC code.
AOL 0870 320 2020
Be Broadband 0808 234 8566
BT 0800 800 030
Bulldog 0800 404 8151
Clara.net 0845 234 0712
Demon 0845 272 2333
Easynet 0845 333 4600
Eclipse 0845 122 4111
Fast.co.uk 0870 881 3278
Freedom2Surf 0870 242 3758
Freeserve 0870 101 2462
Global Internet 0870 909 8100
Griffin Internet 0870 804 0804
Madasafish 0870 160 1386
Metronet 0870 284 0284
Nildram 08701 608 600
NTL Freedom 0800 052 2000
Orange 0870 101 2462
Pipex 0845 077 8324
Seriously Internet 0871 223 5348
Sky 0870 223 5348
Supanet 0800 501 3030
Talk Talk 0870 444 1820
Telefonica 0870 753 0900
Tesco 0845 650 8000
Tiscali 0845 077 4488
Totalise 0870 160 9905
Toucan 0800 061 3615
UK Online 0845 333 3322
Virgin.net 0845 454 1111
Waitrose.com 0800 980 0018
Wanadoo 0870 101 2462
Zen Internet 0845 058 9000